Customer Support Service
FAQ
How do I download and install MT5?
You can download MT5 directly from our website or from the official MetaTrader website. Once downloaded, follow the installation instructions and log in using the credentials provided after account registration. MT5 is available for Windows, macOS, iOS, and Android.
What are the key features of MT5?
MT5 offers advanced trading tools, including multiple order types, depth of market (DOM), an integrated economic calendar, a built-in strategy tester for algorithmic trading, and enhanced charting with 21 timeframes. It also supports hedging and netting modes.
Can I use Expert Advisors (EAs) on MT5?
Yes, MT5 fully supports algorithmic trading through Expert Advisors (EAs). You can develop, test, and run automated trading strategies using the built-in MQL5 programming language. Additionally, the MetaTrader Market provides a wide range of EAs available for purchase or free download.
What is leverage?
Leverage allows traders to control a larger position with a smaller amount of capital. It is expressed as a ratio (e.g., 1:100, 1:500) and magnifies both potential profits and losses. For example, with 1:100 leverage, a $100 deposit allows you to trade as if you had $10,000. However, higher leverage also increases risk, so it's important to use it wisely.
What is a lot?
A lot is a standard unit of measurement for trade size in financial markets. In Forex trading, one standard lot is equal to 100,000 units of the base currency. There are also smaller lot sizes:
Mini lot (0.1 lot) = 10,000 units
Micro lot (0.01 lot) = 1,000 units
Nano lot (0.001 lot) = 100 units
The lot size you choose determines your trade volume and risk exposure.
What types of pending orders are there?
MetaTrader 5 offers six types of pending orders to allow traders to enter the market at specific price levels:
Buy Limit – A buy order placed below the current market price.
Sell Limit – A sell order placed above the current market price.
Buy Stop – A buy order placed above the current market price, activating when the price reaches that level.
Sell Stop – A sell order placed below the current market price, activating when the price reaches that level.
Buy Stop Limit – A combination of a stop order and a limit order, where a buy stop order turns into a buy limit order once triggered.
Sell Stop Limit – A combination of a stop order and a limit order, where a sell stop order turns into a sell limit order once triggered.
How to Connect to Your Account in MetaTrader 5 (MT5)?
These steps apply to logging into your MT5 account on the desktop.
Connecting to the Desktop Version of MetaTrader 5:
- Open the "File" menu in the MT5 terminal and select "Login to Trade Account".
- Enter your trading account number (Login) and the password you received during registration. Ensure you use the correct trading account password, not the password for the Members Area.
- In the "Server" field, select the appropriate server for your account type, then click "Login".
- To save your login details for future access, check the "Save account information" box.
- If the login credentials are correct, the connection status indicator at the bottom right of the terminal will turn green and red, confirming a successful connection.
How to Connect to Your Account in the MetaTrader 5 (MT5) Mobile App?
To log in to your MT5 trading account on a mobile device, follow these steps:
- Download and install the MetaTrader 5 app from the App Store (iOS) or Google Play Store (Android).
- Open the app and tap "Settings", then select "New Account" or "Login to an Existing Account".
- In the search bar, type the broker’s server name and select the correct server for your account type.
- Enter your trading account number (Login) and password, then tap "Sign In".
- Once logged in, you can access quotes, charts, and place trades directly from your mobile device.
What Should I Do If MT5 Shows "No Connection"?
The "No connection" error in MetaTrader 5 may be caused by an unstable internet connection or server-related issues.
To resolve this, try the following steps:
- Check your internet connection – Ensure that your network is stable and functioning properly.
- Rescan servers – Click on the "No connection" message in the bottom right corner of the terminal and select "Rescan servers" to reconnect.
- Re-login to your account – If rescanning doesn’t work, go to the terminal’s main menu, log out, and then log back into your account.
If the issue persists, please reach out to our support team for further assistance.
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